Proactive VS Reactive IT
Proactive VS Reactive IT
Reactive IT:
- The helpdesk is your monitoring system
- The first sign of trouble is someone yelling
- Fixes are temporary and undocumented
Proactive IT:
- Health checks are scheduled
- Changes are planned and reversible
- Systems are documented and consistent
What TEK918 Does Proactively
- Patch planning + verification
- Backup validation
- Capacity and lifecycle planning
- Security hygiene (accounts, permissions, exposure)